1. Eligibility for Returns

Returns are accepted only if:

• The product is defective or damaged upon delivery

• The wrong item was delivered

Requests must be raised within 3 days of delivery.

2. Non-Returnable Items

The following items are non-returnable unless defective:

• Electrical and electronic items once installed or used

• Special-order or customized products

• Clearance or discounted items

3. Return Conditions

• Product must be unused and in original packaging

• Accessories, manuals, and invoices must be included

• Returns without prior approval will not be accepted

4. Refund Process

• Once approved, refunds will be processed to the original payment method

• Refunds typically take 7–14 working days, depending on the bank or payment provider

5. Shipping Costs

• Return shipping costs are borne by the customer unless the item is defective or incorrectly supplied

• Original shipping charges are non-refundable

6. Contact for Returns

To request a return or refund, please contact:

Email: info@divinetrd.com
Phone: +971 55 247 8926